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In addition, sensors, like wearable tracking devices and facial recognition software are increasingly popular. The technical possibilities for digital surveillance and control are vast: constant logging of keystrokes and the taking of regular screenshots, as well as the monitoring of internet usage, social media, mails and calls. They range from sectors like logistics and retail to call centres and healthcare, and more than a few of the software systems are of questionable legality.
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For instance, a recent study by Cracked Labs, focusing on Germany and Austria, provides many examples of detailed monitoring and control systems. Such systems are on the rise in Europe and across the labour force. It is often thought that these phenomena are limited geographically – to the US – and functionally – to the platform economy – but that is incorrect. To change this, a FEPS report recommends making much better use of the General Data Protection Regulation (GDPR) as well as exploring the build-up of new institutions.ĭigital surveillance: brought to you by the software industryĮvidence is beginning to surface about the introduction systems that process personal data, for the purpose of far-reaching surveillance and control in the workplace. While some of this is obviously helpful – such as remote working software that allows people to work from home – there is also a shift to surveillance and algorithmic control that threatens to undermine people’s autonomy and well-being at work. With the Covid-19 pandemic, the shift to digital tools and algorithmic systems at the workplace has accelerated.
Justin Nogarede is Digital Policy Adviser at FEPS (Foundation for European Progressive Studies).
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